Return & Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with MSGA Caps. Customer satisfaction is important to us, and we take full responsibility for any problems, defects, misunderstandings, or issues related to our products and services.

1. Return Requests

We accept returns of caps purchased through our website, subject to the conditions set out in this policy.

To initiate a return, customers must first contact us at msgacaps@gmail.com. No return should be sent without prior authorization and instructions from our team.

When contacting us, please provide:

• Your order number;

• Your full name;

• A description of the reason for the return;

• Any relevant photographs if applicable.

2. Return Conditions

Returned items must:

• Be sent back in their original condition;

• Not show signs of excessive wear, damage, or misuse;

• Include any original packaging where reasonably possible.

We reserve the right to inspect all returned items upon receipt.

3. Refund Process

Refunds will only be issued after the returned cap has been received and inspected by us.

Once the returned item has arrived at our facility and has been verified, the refund will be processed using the original payment method whenever possible.

Processing times may vary depending on the payment provider and financial institution involved.

4. Non-Delivery of Orders

If a customer has not received their order within 25 days of the order date, they may request an investigation by contacting msgacaps@gmail.com.

A refund may be granted if the customer provides clear, convincing, and verifiable evidence that the cap was not delivered.

We maintain strict standards regarding proof of non-delivery. We reserve the right to request additional information, documentation, tracking details, statements, or other evidence necessary to verify the claim before approving a refund.

Fraudulent, misleading, incomplete, or unverifiable claims may result in the denial of the refund request.

5. Damaged, Incorrect, or Defective Products

If you receive a cap that is damaged, defective, or different from what was ordered, please contact us as soon as possible at msgacaps@gmail.com.

We will review the situation promptly and take appropriate action, which may include a replacement, return authorization, or refund.

6. Our Responsibility

MSGA Caps takes responsibility for any issues, defects, misunderstandings, or errors relating to our caps, orders, communications, or customer service. We are committed to resolving legitimate concerns fairly and professionally.

Where an error or issue is determined to be attributable to us, we will work with the customer to provide an appropriate solution.

7. Contact Information

For all return, refund, delivery, or customer service inquiries, please contact:

Email: msgacaps@gmail.com

We aim to respond to all inquiries as quickly as possible.